Client Rights

You have the right to:














Clients Responsibilities

You are required to:









IMPORTANT:
If you are not going to be at home when your Meals on Wheels meal is due to be delivered, it is your responsibility to advise the Kitchen the previous day, so an alternative arrangement can be made - otherwise NO meal will be left.
For further information please contact your local Meals on Wheels Service listed in the Directory of Meals on Wheels Service Providers

Handbook
WE EDUCATE
express your concerns about the Service without fear of losing the Service
have your complaints dealt with fairly and promptly;
be represented by an Advocate of your choice;
be assessed to receive meals without discrimination;
have your dietary requirements met;
have your privacy and confidentiality protected;
expect that no information about you will be provided to anyone else outside the Service without your written permission
view any information about yourself held by the Service;
refuse the service.
Rights and Responsibilities
comply with Meals on Wheels meal delivery policy - Duty of Care
advise Meals on Wheels Service of your special dietary needs;
pay for your meals;
advise if you are not going to be home when the meal is delivered; and
advise if you are going to be absent for any short or extended time (before 8:00 am)
Dedicated volunteers deliver meals regardless of  Rain, Hail, Sun, Wind
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Meals on Wheels


A referral from your health care professional is required, please call  (07) 3284 3861 for more information.
Service Area

Clontarf

Kippa Ring

Margate

Redcliffe

Rothwell

Scarborough

Woody Point